Customer Service Representative Jobs in Oklahoma (OK) at Ronnoco Coffee LLC
Sample Customer Service Representative Job Description
Customer Service Representative
Ronnoco Coffee, the Midwest's leading supplier of specialty coffee, is looking for a Customer Service Representative (CSR) to join our team in our main office in St. Louis, MO. The CSR will provide outstanding, enthusiastic service by developing and strengthening long-term relationships with both internal and external customers.
Responsibilities Include:
- Receive customer orders and process them in the automated order processing system
- Serve as liaison between customers, supply chain, and sales, thereby providing professional account management
- Establish on-going rapport with existing customers
- Investigate and trouble-shoot customer service issues by involving the appropriate internal customers
- Proactively reach out to customers via email and outbound calls for orders by route by day
- Maintain high level of product knowledge and product application
- Demonstrate a positive, collaborative approach to meet customers' needs
- Update customer profiles to maintain current information
Requirements:
- Excellent communication skills: telephone, email, writing, and listening
- High school diploma or GED required
- 2+ years' experience in a customer service and/or inside sales role
- Accurate data entry skills
- Strong PC, word processing and spreadsheet skills
- Strong analytical, time management, and organizational skills
- Ability to multi-task
- High level of integrity and work ethic
- Ability to work individually and as part of the team
- Passion for providing exceptional customer service
Current Openings for Customer Service Representative Jobs in Oklahoma (OK) at Ronnoco Coffee LLC
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