Customer Service Representative

Ronnoco Coffee, the Midwest's leading supplier of specialty coffee, is looking for a Customer Service Representative (CSR) to join our team in our main office in St. Louis, MO. The CSR will provide outstanding, enthusiastic service by developing and strengthening long-term relationships with both internal and external customers.

Responsibilities Include:

• Receive customer orders and process them in the automated order processing system
• Serve as liaison between customers, supply chain, and sales, thereby providing professional account management
• Establish on-going rapport with existing customers
• Investigate and trouble-shoot customer service issues by involving the appropriate internal customers
• Proactively reach out to customers via email and outbound calls for orders by route by day
• Maintain high level of product knowledge and product application
• Demonstrate a positive, collaborative approach to meet customers' needs
• Update customer profiles to maintain current information

Requirements:

• Excellent communication skills: telephone, email, writing, and listening
• High school diploma or GED required
• 2+ years' experience in a customer service and/or inside sales role
• Accurate data entry skills
• Strong PC, word processing and spreadsheet skills
• Strong analytical, time management, and organizational skills
• Ability to multi-task
• High level of integrity and work ethic
• Ability to work individually and as part of the team
• Passion for providing exceptional customer service

Current Openings for Customer Service Representative Jobs at Ronnoco Coffee LLC