Ronnoco Coffee LLC
  • 12-Apr-2019 to 11-Jun-2019 (CST)
  • Warehouse
  • St. Louis, MO, USA
  • Full Time

Ronnoco Coffee, the Midwest's leading supplier of specialty coffee, is looking for an Equipment & Customer Service Coordinator to work in our distribution center in St. Louis, MO. The Equipment Technician will provide excellent customer service regarding equipment ordering, handle equipment service issues, and repair, refurbish, and maintain equipment to be shipped to customers.

Responsibilities:

  • Break down and determine root cause for failure of equipment
  • Repair and refurbish used equipment to allow successful installation at customer accounts
  • Communicate to customers regarding equipment issues and equipment order details
  • Help customers via phone to troubleshoot equipment issues to fix the problem and avoid shipping new equipment
  • Prepare shipping orders of equipment to customers (new & replacement)
  • Complete preventative maintenance on equipment
  • Order all parts from vendors
  • Inspect returned equipment for proper operation and/or damage by the customer
  • Track returned equipment in ERP system for inventory control
  • Maintain records and filing system for equipment accurately track placement of each unit
  • Initiate parts purchase orders, amend orders as necessary, receive in system upon delivery, and follow up with vendors regarding late orders
  • Prepare and analyze reports on equipment placement and returns
  • Manage e-mail special shipment requests
  • Minimize shortages while maintaining adequate inventory levels that support company fill rate initiatives

Qualifications:

  • High school diploma or equivalent required; college or technical degree preferred
  • Minimum 5 years' experience working in a warehouse and/or service environment
  • Mechanically inclined with ability to work and use small hand tools
  • Strong MS Office, including Excel, Word, and Outlook skills
  • Ability to work indepently and to be self-directed
  • Excellent customer service skills
  • Strong attention to detail
  • Good written and verbal communication skills and the ability to professionally receive and follow written and oral instructions
  • Strong problem solving and analytical skills
  • Ability to sit, stand, and bend for long periods of time
  • Ability to pass a pre-employment drug screen, physical, and background check

 

Ronnoco Coffee LLC
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